At Devo Limited, we strive to ensure customer satisfaction with every purchase. Our refund policy is designed to provide clarity and fairness regarding refunds for agricultural products. Below are the terms and conditions of our refund policy:
1. Eligibility for Refunds:
- Refunds are applicable to agricultural products purchased directly from Devo Limited within 30 days of the original purchase date.
- Products eligible for refund must be in unused and resalable condition, with all original packaging intact.
- Perishable agricultural products are not eligible for refunds.
2. Refund Procedure:
- To request a refund, customers must contact our customer service team with their order details and reason for the refund.
- Once the refund request is approved, customers will receive instructions on how to return the product.
- Returned products must be securely packaged to prevent damage during transit.
3. Refund Processing:
- Upon receipt of the returned product, our team will inspect it to ensure it meets the refund criteria.
- Refunds will be processed within a reasonable timeframe after the returned product is received.
- Refunds will be issued to the original payment method used for the purchase.
4. Exceptions to Refunds:
- Certain agricultural products may have specific refund policies based on their nature and condition.
- Refunds will not be provided for products damaged due to misuse or mishandling by the customer.
5. Warranty and Support Services:
- Our agricultural products may come with a warranty period, during which defects or issues will be addressed according to the terms of the warranty.
- Customers can reach out to our customer service team for any inquiries or support related to our products.
We are committed to ensuring a positive experience for our customers, and our refund policy is aimed at facilitating hassle-free returns when necessary. For any further assistance or questions regarding refunds, please feel free to contact us. Your satisfaction is our priority at Devo Limited.